Refunds & Cancellation
This is the refund and cancellation policy for GLS Equity Pro subscriptions sold by GLS Equity Limited (New Zealand). It forms part of our Terms of Service. Prices are in US dollars.
Try before you pay
The Quote page, Compare, Calendars and Learning are free for everyone, and a free account adds a watchlist and a preview of the scanners. We would rather you try the tools first than pay and be disappointed.
Cancelling
- Cancel at any time from the Manage subscription button on your account page. It takes effect immediately - no emails, no waiting.
- You keep Pro access until the end of the period you have already paid for. You are not charged again.
- Your watchlists, journal and settings are kept. If you subscribe again later you pick up where you left off, at the price current at that time (the founder price does not carry over once a subscription has lapsed).
Monthly plan
Monthly subscriptions are not refunded. Cancel before your renewal date and you will not be billed again; the current month runs to its end. We do not refund part-months.
Annual plan
If you buy an annual plan and it is not for you, tell us within 14 days of your first annual payment and we will refund it in full. This applies to your first annual purchase only. After 14 days, and on annual renewals, the plan is not refunded, but you can cancel so it does not renew again.
Duplicate or mistaken charges
If you are charged twice, or charged after cancelling, contact us and we will refund the extra charge in full as soon as we have checked it, normally within two business days.
If we withdraw the Service
If GLS Equity stops operating the Service, we refund the unused portion of any prepaid subscription.
How refunds are paid
Refunds go back to the card you paid with, through Stripe. They usually appear in 5-10 business days depending on your bank. We refund the amount we received in US dollars; your bank sets the exchange rate on the way back and may not return currency-conversion fees.
Chargebacks
Please contact us before disputing a charge with your bank - we can nearly always sort it out faster. Accounts with an open chargeback are paused until it is resolved.
Contact
Use the Contact page from the email address on your account and include the date of the charge.